When purchasing metal flues from us either via this website or by phone, you agree to be bound by the following terms and conditions. Seperate terms and conditions apply for our concrete flue sales. Please call for details.

Prices / Local Taxes

All the products on the TTFC Essex website are stated in GB pounds (including delivery charges).

We endeavour to ensure all our prices are correct. In the event of any error, we will make you aware of the correct price prior to the processing of your order. We will be happy to cancel the order process if you no longer wish to proceed as a result of an incorrect price.

Order Cancellation

This must be done either in writing, by telephone, by email, or by some other durable media.

Customer Order Receipt

When you place your order with us you will receive an confirmation email including your invoice/sales receipt, with details of your delivery address and products ordered. Please double-check the invoice/sales receipt for accuracy as soon as possible and report any discrepancies immediately. We will send out all sales receipts by email to the address given to us by phone or via the internet. We would expect you to receive your sales receipt by email within one day of your order being placed. Please give us a call if your sales receipt does not arrive.

Dispatching Goods / Delivery

Our aim is to dispatch all your goods that are ordered and paid for by noon, on the same day, subject to stock and availability. Special order items can take up to 14 days from date of receipt of order. For further delivery information, please call.

We use both our own vehicles, as well as DX and Fedex.

All goods will be dispatched to the delivery address stated to us at the time of order. Should you wish to change your delivery address after your goods have been dispatched, there will be a one-off fee of £12.00 to cover our admin costs.

Once your goods have been dispatched from our Distribution Centre via DX, FedEx, or our own vans we reserve the right to charge a one-off fee of £18.00 for refused deliveries by the customer to help cover costs incurred by TTFC Essex.

TTFC Essex cannot be held responsible for late deliveries due to courier issues e.g. traffic, industrial action etc. Whilst we take every action to ensure your goods arrive on time, TTFC Essex cannot be held responsible for any installer cost, or other related costs incurred due to late delivery of your goods, unless caused by gross negligence.

We advise all of our customers NOT to book any installers, or other related trade persons, until your goods have arrived safely with you and have been checked as correct and in good condition.

Our delivery must be signed for by the recipient upon delivery. Please ensure you check the goods for damage prior to signing the courier document. If you are in any doubt, please sign the delivery note as "damaged" and inform TTFC Essex at the number above AS SOON AS POSSIBLE after delivery (we only have 24 hours to make a claim against the courier).

Any shortages on delivery must be reported to TTFC Essex at the number above within a reasonable amount of time after delivery.

If you are out at the time our couriers attempt delivery, we will endeavour to deliver your goods the following day. After two failed delivery attempts, our courier will require you to contact them personally to arrange a convenient time and date for redelivery. If TTFC Essex or our courier is not contacted within 3 days of the initial delivery, you may be charged a re-delivery fee. Any goods or deliveries that get returned to TTFC Essex because the customer was out on two occasions and failed to contact our courier, will also incur a additional charge for re-delivery.

Our courier will attempt to deliver your goods to a neighbour if you are out at the time of delivery. If you do not want our courier to leave your goods with your neighbour, you must inform us at time of ordering.

Refunds and Returns policy

You have a 14 consecutive day cooling off period whereby your goods can be sent back to us (with the exception of bespoke items and the Flexible Flue liner - both solid fuel and gas - as the liners are manufactured and cut to your specific length). After seven days, the same will apply along with restocking charges stated below.

All goods that you require to return to TTFC Essex must be accompanied by either a TTFC Essex return form or a visible indication within the packaging as to your contact details (e.g. name and sales receipt number) so we can identify where and whom the goods are from. Without this information we will not be able to deal with your returned item and your credit could be delayed.

Delivery charges are non refundable (postage is only refunded in the unlikely circumstance that your items were faulty or incorrect on delivery) so you will be refunded the full value of the items returned less the delivery charge. The cost of returning the item(s) is the customer's responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the delivery number just in case your parcel is lost. We are not responsible for items lost by the delivery services used in the returns process.

Returns form

This form can be obtained either by calling our sales team, via an email request or downloaded from our website - here.

Alternatively, items can also be returned for credit to us after direct communication with TTFC Essex by way of a telephone call to our sales team or via post/fax/email to sales@ttfcessex.co.uk. Please send all letters to our address at the bottom of our terms and conditions form. No goods will be accepted for credit unless we receive one of the above communications from the customer.

PLEASE NOTE: Goods returned to us within 14 days of recieving your order should be accompanied by all relevant customer contact details and contained within the item's original packaging. Your credit could be delayed if contact details are not sent to us with the item.

All goods must be returned in good condition and in original packaging. It is the customer's responsibility and duty to take reasonable care of all goods being returned to TTFC Essex and must be returned by the customers own courier AT THE CUSTOMER'S OWN COST. If the item is damaged when it returns back at our distribution depot, we will contact you directly, within a reasonable amount of time, to enable you to make a claim against your courier.

We strongly advise you to take out insurance with your courier when sending your goods back to us.

If your goods are damaged when we receive them back, we will not be able to refund your returned goods and we will return the damaged goods to you.

Goods returned after 14 consecutive days will be subject to a 25% re-handling charge.

Faulty and Incorrect Goods

If the goods you have ordered have been ordered incorrectly, please call us on the number above and request a Returns Form. (This excludes special order goods or special manufactured goods whereby we reserve the right not to refund these items). No goods will be accepted back by us at TTFC Essex unless it is accompanied by our official Returns Form. Alternatively, you can fax or email us at sales@ttfcessex.co.uk, or write to us at the address below.

Please feel free to give us a call regarding any of the above.

Tel: 01708 856 000 : TTFC Essex Ltd., Unit 4 Little Mollands Farm, Mollands Lane, South Ockendon, Essex. RM15 6RX

VAT number: 946333512

Company Registration number: 06782841